ExtremeWorks Managed Services MonitoringPLUS - AHR offerings provides continuous remote network monitoring, technical support, Operational Software updates and upgrades and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. In addition customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health, performance and security issues, saved configurations, an inventory database and standardized network reports.
Network and device events that are detected and collected via the remote monitoring process are systematically evaluated, correlated and presented to customer via a pre-prescribed alarm notification process in support of a customer initiated maintenance service request (Operational Software update or upgrade, parts replacement, configuration setting, etc.)
Extreme Networks service offerings further grant Customers telephone and web access to Extreme's NetworkControl Center (NCC) 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware andOperational Software.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Email Support service included to resolve your problems
- Service depot offers fast, reliable and cost-effective response
- Parts service characteristics for your convenience and ease of operation
- Next Business Day - Advance Parts Replacement service response time for better accommodation with maximum reliability
- 1 Year service duration to ensure maximum dependability and accurate results
