ExtremeWorks Managed Services MonitoringPLUS - AHRofferings provides continuous remote network monitoring,technical support, Operational Software updates andupgrades and advanced parts replacement for CoveredProducts (as defined herein) according to particular levelsof purchase. In addition customers are entitled to theExtreme Networks Managed Services Gateway for realtime access to network health, performance and securityissues, saved configurations, an inventory database andstandardized network reports.
Network and device events that are detected andcollected via the remote monitoring process aresystematically evaluated, correlated and presented tocustomer via a pre-prescribed alarm notification processin support of a customer initiated maintenance servicerequest (Operational Software update or upgrade, partsreplacement, configuration setting, etc.)
- Protects your investment and adds value with increased reliability
- Features email support service for dependable efficiency with peace of mind
- Service depot offers fast, reliable and cost-effective response
- Parts service characteristics for better reliability and ensure maximum productivity
- Next Business Day - Parts Replacement service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum efficiency and precise results
