Extreme Networks Advanced Hardware ReplacementServices offerings provide technical support, update and/or upgrade support, and advanced parts replacementfor Covered Products (as defined herein) according toparticular levels of purchase. Upon diagnosis of a reportedfailure, service offerings cover the replacement part arrivalwithin the response time specified for the service levelpurchased, subject to the conditions defined herein.
Extreme service offerings further grant Customerstelephone and web access to Extreme Networks GlobalTechnical Assistance Center ("GTAC") 24 hours a day, 365days a year (24x7) to report problems, ask product-relatedquestions and receive assistance for Extreme Networkshardware and Operational Software.
- Provides reliable support to resolve all your technical issues
- Features email support service that helps you handle any mishaps
- Service Depot service location for your convenience and ease of operation
- Parts service characteristics for your convenience and ease of operation
- 4 Hour - Parts Replacement service response time for your convenience with maximum efficiency
- 1 Year service duration to ensure maximum dependability and accurate results
