Extreme Networks Advanced Hardware ReplacementServices offerings provide technical support, update and/or upgrade support, and advanced parts replacementfor Covered Products (as defined herein) according toparticular levels of purchase. Upon diagnosis of a reportedfailure, service offerings cover the replacement part arrivalwithin the response time specified for the service levelpurchased, subject to the conditions defined herein.
Extreme service offerings further grant Customerstelephone and web access to Extreme Networks GlobalTechnical Assistance Center ("GTAC") 24 hours a day, 365days a year (24x7) to report problems, ask product-relatedquestions and receive assistance for Extreme Networkshardware and Operational Software.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features email support service that helps you handle any mishaps
- Service depot offers fast, reliable and cost-effective response
- Parts service characteristics for better reliability and ensure maximum productivity
- 4 Hour - Parts Replacement service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum productivity and deliver timely results
