Extreme Networks Advanced Hardware Replacement Services offerings provide technical support, update and/ or upgrade support, and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, service offerings cover the replacement part arrival within the response time specified for the service level purchased, subject to the conditions defined herein.
Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software
Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software
- Protects your investment and adds value with increased reliability
- Features parts replacement service for dependable efficiency with peace of mind
- Service depot offers fast, reliable and cost-effective response
- Electronic and Physical service sub type for your convenience and ease of operation
- Parts service characteristics for better reliability and ensure maximum productivity
- Next Business Day - Parts service response time for better accommodation with maximum reliability
- 1 Year service duration to ensure maximum productivity and deliver timely results
