Extreme Networks Advanced Hardware Replacement Services offerings provide technical support, update and/or upgrade support, and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, service offerings cover the replacement part arrival within the response time specified for the service level purchased, subject to the conditions defined herein.
Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Parts Replacement service included to resolve your problems
- Service depot offers fast, reliable and cost-effective response
- Electronic service sub type provides you with an alternative communication channel to ensure maximum dependability
- Parts service characteristics for your convenience and ease of operation
- Next Business Day - Parts Replacement service response time for your convenience with maximum efficiency
- 1 Year service duration to ensure maximum productivity and deliver timely results
