Cisco Smart Net Total Care™ helps reduce downtime with fast, expert technical support and flexible hardware coverage provided by the Cisco Technical Assistance Center (TAC). It also offers integrated smart capabilities, providing current information about your installed base, contracts, and security alerts to enhance the efficiency of your support workflows.
Cisco TAC experts are accessible 24 hours a day, 365 days per year. Technical services are backed by advance hardware replacement in as little as two hours Online self-help tools include our extensive knowledge library, software downloads, and support tools designed to help you resolve network issues quickly, often without opening a case.
Smart capabilities are delivered through the Smart Net Total Care portal, providing actionable reports and automation to support your Cisco products. Customizable screens show you up-to-date information about the service coverage, product lifecycles, and alerts that apply to your network.
Together, these foundational technical services and smart capabilities can help you resolve problems more quickly, mitigate risk, and improve operational efficiency.
- Offers extensive protection against the unexpected repair/replacement costs
- Features phone support service for dependable efficiency with peace of mind
- Physical service sub type offers great flexibility in scheduling work hours, locations and assignments with maximum dependability
