Technology has evolved. So should your technical support
From single devices with their operating systems, today's
IT infrastructures are now more complex: software and
hardware from multiple technology providers combine to create
sophisticated business solutions.
But more products and more providers can mean more places
where something could go wrong. How are you supporting your
powerfully complex IT? If you're still using product-focused
support, it's likely not enough:
When an issue arises within a multiproduct, multivendor
solution environment, do you have the resources to isolate your
issue to open a case?
If you don't, how do you know which provider to call for help?
Centralize your support experience
Get the right kind of technical service for your multiproduct,
multivendor solution with Cisco® Solution Support. A Cisco primary
point of contact focuses on your deployment as a whole, addressing
software and hardware from both Cisco and Solution Support
Alliance Partners.
Using product, architecture, and interoperability expertise, we
either directly resolve your issue or actively manage your case by
coordinating product support teams inside and outside of Cisco,
remaining accountable from first call to resolution, no matter where
the issues reside.
Save time, save money
Get multiproduct, multivendor issues resolved on average 44% faster
than product support.1
Experience a 213% service ROI over a 5-year period.
- Gives you complete peace of mind and confidence in your results
- Phone Support service included to resolve your problems
