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Cisco CON-SNTP-IE102TLM SMARTnet - 1 Year - Service

SKU: CON-SNTP-IE102TLM
Availability: 9999
MSRP: $191.39
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Cisco SMARTnet Service for Rapid Problem Resolution

Cisco SMARTnet Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency.

Cisco SMARTnet provides the following:

  • Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
  • Access to the extensive Cisco.com knowledgebase and tools
  • Hardware replacement options include 2-hour, 4-hour, Next-business-day (NBD) advance replacement, as well as Return for Repair (RFR)
  • Ongoing operating system software updates including both minor and major releases within the licensed feature set
  • Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
  • Proactive diagnostics and real-time alerts on select devices with Smart Call Home
  • Provides reliable support to resolve all your technical issues
  • Software Update service included to resolve your problems
  • Electronic service sub type provides you with an alternative communication channel to ensure maximum dependability
  • Labor service characteristics for your convenience and ease of operation
  • 4 Hour - Hardware Replacement service response time for better accommodation with maximum reliability
  • 1 Year service duration to ensure maximum productivity and deliver timely results

Main Specifications