This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference.
This Service provides an optional add-on hardware replacement service for existing Cisco customers with active subscription licenses that include technical support services.
Where available, Cisco will provide Advance Replacement for eligible Hardware. The RMA Only option provides full unit replacement and optional onsite resources. This Service does not entitle You to receive any additional service delivery elements, which are delivered by the required TAC entitled subscription. The RMA Only Service option is only available for purchase where You have an existing subscription is in place.
- Provides reliable support to resolve all your technical issues
- Features replacement service that helps you handle any mishaps
- On-site support guarantees quick solutions with on-site availability of experts
- Next Business Day - Replacement service response time for better accommodation with maximum reliability
