Partner Support Service (PSS) provides qualified Cisco channel partners with the tools and information to improve operational support margins or build a range of new support services practices to help expand your business. A collaborative PSS offering is purchased by you, and delivered by you, the partner, with the support of the Cisco services infrastructure. This is different from Cisco Branded Services whereby a partner sells the service offering and Cisco fulfills it.
You, the partner, develop and deploy services based on both foundational and smart capabilities and retain primary responsibility for providing support to your end users under your own brand of collaborative service enabled by PSS. Partner Support Service is structured to allow for a phased implementation.
- Protects your investment and adds value with increased reliability
- Features intrusion definition update service for dependable efficiency with peace of mind
- Service Depot service location for better usability and increased efficiency
- Parts service characteristics for your convenience and ease of operation
- 4 Hour - Advance Parts Replacement service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum productivity and deliver timely results
