Partner Support Service (PSS) provides qualified Cisco channel partners with the tools and information to improve operational support margins or build a range of new support services practices to help expand your business. A collaborative PSS offering is purchased by you, and delivered by you, the partner, with the support of the Cisco services infrastructure.This is different from Cisco Branded Services whereby a partner sells the service offering and Cisco fulfills it.
You, the partner, develop and deploy services based on both foundational and smart capabilities and retain primary responsibility for providing support to your end users under your own brand of collaborative service enabled by PSS. Partner Support Service is structured to allow for a phased implementation
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features phone support service for dependable efficiency with peace of mind
- Service depot offers fast, reliable and cost-effective response
- Electronic and Physical service sub type for better reliability and ensure maximum productivity
- Parts service characteristics for your convenience and ease of operation
- Next Business Day - Parts Replacement service response time for your convenience with maximum efficiency
- 1 Year service duration to ensure maximum productivity and deliver timely results
