Benefits
Affordable support
Cost-effective, industry-leading technical support that aligns with your network and business environment.
Technical service
Next-business-day hardware replacement for your devices and access to Cisco TAC during local business hours.
Tools and resources
Easy-to-access and use tools to help you get the most out of your support.
What you get from Support Essentials
Advance hardware replacement
Timely next-business-day replacement of your network devices when needed to help ensure your network reliability.
Technical Assistance Centre access
The Cisco Technical Assistance Centre (TAC) is available to help you during local business hours.
Knowledge resources
Access to self-help information and tools from Cisco's extensive knowledge base to help you resolve routine problems quickly.
- Protects your investment and adds value with increased reliability
- Features phone support service that helps you handle any mishaps
- Next Business Day service response time for better accommodation with maximum reliability
