This is an optional add-on hardware replacement service for existing Cisco customers with active subscription licenses that include technical support services.
Where available, Cisco will provide Advance Replacement for eligible Hardware. The RMA Only option provides full unit replacement and optional onsite resources. This Service does not entitle Customer to receive any additional service delivery elements, which are delivered by the required TAC entitled subscription. The RMA Only option is only available for purchase in those instances where an existing subscription is in place.
Where available, Cisco will provide Advance Replacement for eligible Hardware. The RMA Only option provides full unit replacement and optional onsite resources. This Service does not entitle Customer to receive any additional service delivery elements, which are delivered by the required TAC entitled subscription. The RMA Only option is only available for purchase in those instances where an existing subscription is in place.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features phone support service for dependable efficiency with peace of mind
- On-site support provides fast and easy approach to solve the issues
- 4 Hour - Advance Hardware Replacement service response time for timely completion with increased dependability
- 3 Year service duration to ensure maximum dependability and accurate results
