Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Benefits
HPE Foundation Care 24x7 Service
Features
Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
Firmware updates for selected products
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products
- Offers extensive protection against the unexpected repair/replacement costs
- Features remote diagnosis service for dependable efficiency with peace of mind
- On-site support provides fast and easy approach to solve the issues
- Physical service sub type offers great flexibility in scheduling work hours, locations and assignments with maximum dependability
- Parts and labor service characteristics help minimize inventory costs with maximum dependability
- 6 Hour - Repair (distance from customer site - 80 km) service response time for your convenience with maximum efficiency
- 3 Year service duration to ensure maximum efficiency and precise results
