HPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you to resolve hardware and software problems on your HPE networking products. Hardware exchange offers a reliable and fast parts exchange service for eligible HPE networking products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HPE Foundation Care Exchange Service is a cost-efficient and convenient alternative to onsite support. Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance. Software support provides remote technical support and access to software updates and patches. Customers can access updates to software and reference manuals as soon as they are made available. In addition, HPE Foundation Care Exchange Service provides electronic access to related product and support information, enabling any member of your IT staff to locate commercially available essential information. You can chose from two reactive exchange support levels to meet your business and operational needs: Next Business Day or 4-Hour Hardware Exchange.
- Warranty offers a dependable assurance solution with maximum productivity
- Replacement service included to resolve your problems
- Service depot offers fast, reliable and cost-effective response
- Physical service sub type brings work stability and expertise to ensure maximum reliability and efficiency
- Parts service characteristics for your convenience and ease of operation
- 4 Hour - Replacement - Availability: 24x7 service response time for your convenience with maximum efficiency
- 3 Year service duration to ensure maximum dependability and accurate results
