Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWall Standard Support is available in 1, 2 and 3 Year agreements that include:
- Telephone/Web-based Support - for basic configuration assistance during local business hours (8:00 am - 5:00 pm, local time, Monday - Friday)
- Software/Firmware Updates- for all software and firmware updates and upgrades
- Hardware Replacement - Advance Exchange for replacement of defective hardware
- Support Tools - access to SonicWall's electronic support tools
- Gives you complete peace of mind and confidence in your results
- Features phone support service that helps you handle any mishaps
- Service Depot service location for better usability and increased efficiency
- Next Business Day - Advance Hardware Replacement service response time for your convenience with maximum efficiency
- 2 Year service duration to ensure maximum efficiency and precise results
