Our Elite Service provides a holistic support strategy beyond individual products-optimizing the performance of your solution and increasing your return on investment. Elite is a proactive, personalized, high-touch support service that helps you manage your dispersed Poly environment around the world, provides resources to manage your day-to-day technical requests, and keeps a close watch on your Poly investment in its entirety. Our solution-focused support service helps you minimize risks through strategic upgrades and smart asset management.
ELITE INCLUDES:
- Consultative services including regular business and performance reviews with direct access to an assigned Service Delivery Manager.
- Telephone technical support 24x7 with direct access to a Remote Technical Account Manager.
- Primary point of contact for Poly enabled strategic cloud partner endpoint environments.
- Service offers a reliable, convenient problem-solving solution
- Features phone support service that helps you handle any mishaps
- 1 Year service duration to ensure maximum productivity and deliver timely results
