Extreme Networks Advanced Hardware ReplacementServices offerings provide technical support, update and/or upgrade support, and advanced parts replacementfor Covered Products (as defined herein) according toparticular levels of purchase. Upon diagnosis of a reportedfailure, service offerings cover the replacement part arrivalwithin the response time specified for the service levelpurchased, subject to the conditions defined herein.
Extreme service offerings further grant Customerstelephone and web access to Extreme Networks GlobalTechnical Assistance Center ("GTAC") 24 hours a day, 365days a year (24x7) to report problems, ask product-relatedquestions and receive assistance for Extreme Networkshardware and Operational Software.
- Provides reliable support to resolve all your technical issues
- Email Support service included to resolve your problems
- Service depot offers fast, reliable and cost-effective response
- Parts service characteristics for better usability and increased efficiency
- Next Business Day - Parts Replacement service response time for better accommodation with maximum reliability
- 1 Year service duration to ensure maximum efficiency and precise results
