EASEOFCARE SERVICE PROGRAMS
Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
The central role of the customer also drove the creation of a new corporate division (the so-called "Customer Service"), which has centralised all the services provided by the Group globally, from order entry and confirmation to after-sales service and installation, by applying a performance indicator of client satisfaction such as the Net Promoter Score (NPS) used by many Fortune 500 Companies.
Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution.
Datalogic's Customer Services Organization offers a wide and complete range of post-sales services(EASEOFCARE Agreements). It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.
Datalogic's Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features wear service that helps you handle any mishaps
- An easy method for getting your in-warranty products up and running
- Electronic and Physical service sub type for your convenience and ease of operation
- Parts service characteristics for better reliability and ensure maximum productivity
- 5 Business Day service response time for better accommodation with maximum reliability
- 3 Year service duration to ensure maximum productivity and deliver timely results
