Overview
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.
Benefits
- Recommendations for firmware version and software patching on supported products
- Identification of risks and issues through regular device-based proactive scans
- Basic Software Support and Collaborative Call Management for selected non-HPE software on eligible HPE hardware products
- Offers extensive protection against the unexpected repair/replacement costs
- Features technical account manager service that helps you handle any mishaps
- On-site support provides fast and easy approach to solve the issues
- Electronic and Physical service sub type for your convenience and ease of operation
- Parts and labor service characteristics allow reliable maintenance with added usability
- Next Business Day - Parts & Labor service response time for timely completion with increased dependability
- 3 Year service duration to ensure maximum productivity and deliver timely results
