When you are responsible for keeping your organization's technology running, you need easy access to expert troubleshooting support to minimize downtime if there is a network disruption or a hardware failure. In addition, you and your team must track inventory, keep your equipment up to date, and stay current with updates and patches, which means you also need instant visibility into the current state of your infrastructure.
Coverage you can count on
Rely on Cisco Smart Net Total Care, a service that provides fast, expert technical support and flexible hardware coverage delivered by the Cisco Technical Assistance Center (TAC) to get you back to business fast. With its integrated smart capabilities, you also unlock insight into current details about your installed base, contracts, and security alerts to enhance the efficiency of your support workflows.
Cisco TAC experts are accessible 24 hours a day, 365 days per year, along with multiple online self-help resources, including our extensive knowledge library, operating system software downloads, and support tools designed to help you resolve network issues quickly, often without opening a case. You can also choose from a range of advance hardware replacement options, whether you need equipment in as few as two hours or prefer the next calendar day level, which keeps you covered seven days a week, including holidays.
Smart capabilities are delivered through the Smart Net Total Care portal, providing actionable reports and automation to support your Cisco products. Customizable screens show you up-to-date information about the service coverage, product lifecycles, and alerts that apply to your network.
Together, these technical support and smart capabilities can help you resolve problems more quickly, mitigate risk, and improve operational efficiency.
- Provides reliable support to resolve all your technical issues
- Features replacement service that helps you handle any mishaps
- Next Business Day - Replacement service response time for timely completion with increased dependability
